We usually triple check goods before sending them out.  Upon receipt of goods, please check and notify us within 7 working days of receipt of goods should there be a fault at orderupsydaisy@gmail.com.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with attached tags. Please email us at orderupsydaisy@gmail.com describing the problem, and wherever possible, attaching a photograph along with the description, stating if you would like a) an exchange of size or item or b) a refund of monies in the form of store credits. Strictly no cash refunds. Once you have received a returns-confirmation email from us, please proceed to return the item, together with the returns-confirmation email, via registered mail only, at your cost.

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate either an exchange or a refund of monies via store credit to your account. This would have been agreed on in our previous email correspondence.

You will be responsible for paying for your own shipping costs for returning your item via registered mail only. We will not be responsible for any lost mail. If we did indeed pack the wrong order or if the order was defective in any way, shipping back to you will be absorbed by us.

Store credit is valid for 30 calendar days, and can be used on anything in store. If you previously shopped with a discount code, which has since expired, we will not be able to honour the discount code.

We reserve the right to deny returns if the merchandise returned does not meet our return policy requirements. We reserve the right to make changes to the policy without notice.